Use case
Bring lapsed customers back
Winning a new customer costs many times more than keeping one. When a customer goes quiet, most businesses send a discount email into the void. A Kontakt agent starts a real conversation: a reason to come back, an answer to whatever made them leave, and a finished reactivation, counted.
The gap
Pull the list of customers who have not bought, logged in, or topped up in ninety days. Each one already chose you once. The barrier to coming back is usually one unresolved annoyance or one forgotten benefit. Those are conversation-sized problems.
What the agent does
- 1
Gets the lapse signal from your system: no activity in the window you define.
- 2
Reaches out with a specific reason to return, not a generic blast.
- 3
Handles the reply. A complaint gets solved, a price objection gets your best answer, a lost card gets replaced.
- 4
Completes the return: reorder placed, subscription resumed, account reactivated.
- 5
Logs the job: reactivation.
What you see
Reactivations, the reasons customers gave for leaving, and the revenue that came back.
How you pay
A free or monthly plan plus metered usage at published rates. See pricing.
Templates
Start from a working agent.