The system of record for customer conversations
At scale, conversations are not a support channel. They are where customers sign up, pay, complain, churn, and come back. Kontakt gives you one authoritative record of all of it, with agents doing the work and your people handling what needs judgment.
Proof at scale
Moniepoint, one of Africa's largest fintechs, uses Kontakt to run inbound customer conversations. The agent helps customers through onboarding and collects interest in loans. When a customer is qualified, it hands them to a human loan officer with the full conversation and a summary, so the customer never repeats themselves. AI does the volume. People make the judgment calls. That is the pattern Kontakt is built for.
What enterprise adds
Bring your own model keys, so model costs pass through at your negotiated rates. White-label. Governance and supervision controls that let you decide exactly what agents may do without approval. Custom limits and named support. And commercial terms structured around the outcomes you measure, such as accounts opened or payments collected. That is a contract structure we agree together, not a self-serve pricing mode.
Security you can review
Encryption in transit and at rest. Multi-factor authentication. EU hosting available. A data processing agreement on request. We will walk your security team through the architecture and answer your questionnaire. More at our security page.
Talk to us
Tell us about your volume and the outcome that matters most. We reply within one business day.