The system of record for customer conversations
At scale, conversations are not a support channel. They are where customers sign up, pay, renew, complain, churn, and come back. Kontakt gives regulated, high-volume businesses one authoritative record of all of it, with AI agents doing the work and your people handling what needs judgment.
Proof at scale
Moniepoint, one of Africa's largest fintechs, uses Kontakt to run inbound customer conversations, onboarding, loan interest collection, and handoff to human loan officers with the full thread. FundQuest traces retail funded accounts back to the conversation that produced them. That is the pattern Kontakt is built for: AI does the volume, people make the judgment calls, and every finished job is counted.
What enterprise adds
Governance your risk team can sign off
Supervised review on sensitive AI replies. Identity-verification tiers before account-specific answers. A full audit trail on every AI turn. DPA, sub-processor list, and architecture walkthrough ready for your security questionnaire, the controls banks and insurers need are native, not promised after review.
Attribution on the outcomes you report
Tracked links stamp customer identity onto application forms and checkout flows. Funded accounts, booked loans, renewals saved, and orders completed tie back to the exact conversation and campaign, so the board story and the ROI dashboard use the same numbers.
Commercial terms around your metrics
Bring your own model keys so model costs pass through at your negotiated rates. White-label. Custom limits and named support. Contracts structured around the outcomes you measure: accounts opened, persistency lifted, collections recovered. Not a generic seat count.
Built for your industry
Fintech, insurance, commercial banks, pension administrators, digital lenders, FMCG, airlines, utilities, and public-sector programmes, each with a different alpha, the same platform. See how Kontakt maps to your segment on our industries page.
Why teams choose Kontakt
Campaigns that converse
Journey tools decide what to send. Kontakt holds the reply. When the customer asks why their KYC failed or wants to pay in-thread, the same AI agent answers, acts, and logs the finished job on web chat, SMS, email, Instagram, and more.
Revenue you can attribute
Tracked links stamp customer identity onto application forms and checkout flows. Funded accounts, booked loans, and completed orders tie back to the exact conversation and campaign that produced them, not a last-click guess.
Governance your compliance team can approve
Supervised review on sensitive AI replies. Identity-verification tiers before account-specific answers. A full audit trail on every AI turn. The controls banks and insurers need are native, not a bolt-on you promise after security review.
Security you can review
Encryption in transit and at rest. Multi-factor authentication. EU hosting available. A data processing agreement on request. We will walk your security team through the architecture and answer your questionnaire. More at our security page.
Talk to us
Tell us about your volume and the outcome that matters most, persistency, funded accounts, cost per contact, collections rate. We reply within one business day with an informal conversation, not a demo deck.