Plans you can understand. Rates you can see.
Start on a trial. Paid plans from $79 a month. Usage is metered in USD credits at published rates: AI by the reply, messages by channel, country, and category.
Trial
$0
Try Kontakt with included trial credits
- Contacts
- 500
- Seats
- 2
- Included credits
- 500 / month ($5)
- Knowledge base
- 20 MB
- AI
- Full AI replies and tools
Starter
$79/mo
Full AI for growing teams
- Contacts
- 3,000
- Seats
- 5
- Included credits
- 2,500 / month ($25)
- Knowledge base
- 100 MB
- AI
- Full AI replies and tools
Growth
$249/mo
Higher limits and more included credits
- Contacts
- 25,000
- Seats
- 15
- Included credits
- 10,000 / month ($100)
- Knowledge base
- 500 MB
- AI
- Full AI replies and tools
Scale
$799/mo
High-volume operations
- Contacts
- 100,000
- Seats
- 50
- Included credits
- 40,000 / month ($400)
- Knowledge base
- 2,000 MB
- AI
- Full AI replies and tools
Pay as you go: $0/mo, Starter limits, no included credits. Buy credits as you go. Everyone starts on trial and upgrades in-app.
Enterprise
Custom contacts and seats, assigned by Kontakt. Talk to us for volume, governance, and commercial terms.
What usage costs
AI: $0.03 per bot reply.
One reply is your agent handling one customer message. Extra credits apply for image understanding or audio transcription when those are used. Every debit is listed in Billing.
Messages
Billed per message at published rates that vary by channel, country, and category. Example: a WhatsApp utility message in Nigeria is $0.0100. In the United Kingdom it is $0.0330.
Credits, not two wallets
Your plan can include monthly credits. Usage spends those first, then purchased top-ups. Included credits reset each period. Top-ups never expire. Seats and contacts are hard caps on the plan; extra seats are not sold as add-ons.
Estimate your monthly cost
Enter your volumes to see plan fee, AI, and WhatsApp messages, minus included credits.
Estimated monthly cost
A typical conversation runs about four AI replies. Estimates only. Every counted reply and message is listed in your dashboard.
Pricing FAQ
- What is a contact?
- A customer record in your workspace. Each plan has a hard contact cap.
- What counts as an AI reply?
- One inbound customer message to one bot reply. That is 3 credits ($0.03 at the current credit value). Vision and transcription add extra credits when used.
- What do WhatsApp messages cost?
- It depends on the message type and the customer's country. Meta sets the base rates. The prices here already include our markup. WhatsApp via Meta Direct is billed by Meta to you, not by Kontakt.
- Can I cap spending?
- Paid WhatsApp (360dialog) and AI stop when your credit balance hits zero until you top up. Purchased credits do not expire.
- Is the trial free?
- Yes. New workspaces start with trial credits and no card. Pick a paid plan or pay-as-you-go when you are ready.
- Do included credits roll over?
- No. Included credits reset each billing period. Credits you buy as top-ups never expire.
- What happens when credits run out?
- AI replies and paid channel sends pause until you top up. Open conversations stay in the inbox.