Use case
Collect more, chase less
Late payments are rarely refusals. They are forgotten invoices, broken cards, small disputes, and awkward conversations nobody wants to start. A Kontakt agent starts them. It reminds politely, answers the question behind the delay, sends the payment link, and confirms receipt. Your team only sees the cases that genuinely need a person.
The gap
Add up what is more than two weeks overdue right now. Most of it is collectable with a well-timed, well-mannered conversation. The problem is that those conversations take time, and they take a tone that tired humans on the hundredth call of the day cannot always keep. An agent keeps it every time.
What the agent does
- 1
Gets the overdue event from your billing system or a spreadsheet upload.
- 2
Opens with a reminder that assumes good faith: the invoice, the amount, the date.
- 3
Handles the reply. A payment plan request within rules you set, a dispute, a broken card, a question about what the charge is for.
- 4
Sends the payment link and confirms the money arrived.
- 5
Escalates disputes and hardship cases to your team with the full conversation attached.
- 6
Logs the job: payment collected.
What you see
Payments collected, amounts recovered, promises to pay and their due dates, and the cases waiting on a human. One screen.
How you pay
A free or monthly plan plus metered usage at published rates. See pricing.
Templates
Start from a working agent.