Last checked: 21 Jul 2026
Chatbase alternative when answering is not enough
Chatbase is one of the fastest ways to put an AI support agent on your website, and for many teams that is exactly the job. This page is for the moment the job gets bigger: when the agent needs to take the payment, finish the signup, chase the drop-off, and prove what it completed.
The core difference
Chatbase starts from your content: upload your docs, get an agent that answers well on your site. Kontakt starts from your work: define the jobs, connect the tools, and get an agent that completes them, inbound and outbound, with WhatsApp and SMS as first-class channels rather than add-ons.
| Chatbase | Kontakt | |
|---|---|---|
| Starting point | Your content, answering questions | Your jobs, completing work |
| Direction | Inbound | Inbound and outbound (event-driven follow-ups) |
| Channels | Website first; chat, email, voice | WhatsApp first; web, SMS, email, RCS, in-app |
| Actions | Integrations and actions on paid plans | Tools are the core of every agent |
| Measurement | Conversations, resolutions, topics | Jobs completed, by type and value |
| Pricing | From $40/mo with message credits | Free plan; paid from $99/mo; AI at $0.0911 per response; every message rate published |
| Rate transparency | Credits abstract the unit costs | Public rate card, per message, per country |
Choose Chatbase if
You mainly need excellent answers on your website, you want the fastest possible setup, and support deflection on web chat is the job.
Choose Kontakt if
Your conversations have to end in completed work, your customers live on WhatsApp and SMS as much as on your site, and you want to reach out when your systems spot a stalled signup or an unpaid invoice, not just wait for the ping.