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Order tracking and support agent

Answers where-is-my-order in seconds with real tracking data, fixes what it can (address changes, delivery reschedules, replacements within your policy), and escalates the rest with full context.

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The conversation

KSupportWeb chat
where is my order, it said 3 days and it's been 5
Let me look. Can you share your order number or the email you used?
ade@example.com
Found it, order 8841. It is with the courier and was delayed at the regional hub on Tuesday. New delivery estimate is tomorrow before 6pm. I am sorry for the wait.
I won't be home tomorrow
I can move it to Thursday, or redirect it to a pickup point near you. Which do you prefer?
Thursday
Done, rescheduled for Thursday. You will get the courier's confirmation by SMS shortly. Anything else?
no thanks
Job completed: delivery rescheduled
Support. Web chat conversation. Customer: where is my order, it said 3 days and it's been 5 Agent: Let me look. Can you share your order number or the email you used? Customer: ade@example.com Agent: Found it, order 8841. It is with the courier and was delayed at the regional hub on Tuesday. New delivery estimate is tomorrow before 6pm. I am sorry for the wait. Customer: I won't be home tomorrow Agent: I can move it to Thursday, or redirect it to a pickup point near you. Which do you prefer? Customer: Thursday Agent: Done, rescheduled for Thursday. You will get the courier's confirmation by SMS shortly. Anything else? Customer: no thanks Job completed: delivery rescheduled.

What you connect

Your order system or store platform, your courier's tracking, your policies, the web widget and WhatsApp.

Setup time

About 45 minutes.

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Read the conversation as text

Customer: where is my order, it said 3 days and it's been 5

Agent: Let me look. Can you share your order number or the email you used?

Customer: ade@example.com

Agent: Found it, order 8841. It is with the courier and was delayed at the regional hub on Tuesday. New delivery estimate is tomorrow before 6pm. I am sorry for the wait.

Customer: I won't be home tomorrow

Agent: I can move it to Thursday, or redirect it to a pickup point near you. Which do you prefer?

Customer: Thursday

Agent: Done, rescheduled for Thursday. You will get the courier's confirmation by SMS shortly. Anything else?

Customer: no thanks

Job completed: delivery rescheduled

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