Signup and cart recovery agent
Watches for a drop-off event from your system, opens a conversation while intent is warm, finds the snag, fixes it, and finishes the signup or the order with the customer.
The conversation
What you connect
A webhook or event from your product (we show you how), your product knowledge, WhatsApp or SMS.
Setup time
About 30 minutes, most of it the webhook.
Read the conversation as text
Agent: Hi Amara, you were nearly done setting up your Lumen account yesterday. Did something get in the way?
Customer: It asked for a business registration number and I don't have one yet
Agent: You can finish without it. Choose the sole trader option on step 3 and that field disappears. Want me to send the direct link to step 3?
Customer: Yes please
Agent: That takes you straight back to where you stopped, everything you entered is saved.
Customer: Ok done, it went through
Agent: Confirmed on my side too. Welcome aboard. One tip: most people set up their first invoice next, takes two minutes. Want the guide?
Customer: Sure
Agent: [link]
Job completed: signup recovered